CONTACT US
We'd love to hear from you! Feel free to reach out to us via email or phone for any inquiries or assistance.
​E-MAIL
cuva.creationsllc@gmail.com
PHONE:
719-588-3107
VISIT US
Come and explore the oldest town in Colorado, San Luis, Colorado. Visit the San Luis Welcome Center to discover a range of premium herbs and our custom laser engraving service.
​ADDRESS
408 Main ST.
San Luis, CO 81152
FAQ
1
​How do I
place an order and bulk orders?
To place an order, simply browse our collection, select the items you desire, and proceed to checkout. You can also reach out to our team for personalized assistance with your order. To place a bulk order, please contact cuva.creationsllc@gmail.com.
2
Payment
& Shipping
We offer secure payment options and efficient shipping services to ensure your orders are processed smoothly and delivered promptly to your doorstep.
3
Secure Ordering
& Payment Options
Our platform prioritizes secure ordering, and we provide various payment options to accommodate your preferences and ensure a seamless transaction experience.
4
Returns
& Refunds
In the rare event that you need to initiate a return or request a refund; our team is dedicated to assisting you through the process and ensuring your satisfaction. Unfortunately, we do not accept refunds or returns on any products or digital services. All sales are final, so please review your order carefully before completing your purchase.
Cuva Creations LLC - Store Policy
Welcome to Cuva Creations LLC. We appreciate your support of our small business. Each product is created, prepared, or customized with care. By purchasing from our website, vendor booth, or authorized sales channels, you agree to the policies listed below.
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Orders & Payments
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All prices are listed in U.S. dollars (USD).
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We accept major credit cards, debit cards, and approved digital payments including Venmo, PayPal, and Square payments.
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Payment must be completed before orders are processed or products are released.
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Prices and product availability may change without notice.
Custom & Handmade Products
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Many items sold by Cuva Creations LLC are handmade or custom-made.
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Slight variations in color, stitching, placement, or material may occur and are considered part of the uniqueness of handmade products.
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Custom orders are final sale once production has started.
Returns & Exchanges
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Due to the custom and handmade nature of our products, all sales are final.
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Returns are non-refundable.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Contact us within 3 days.
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Provide photos of the item and packaging.
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We will work with you to provide a replacement or appropriate solution.
Shipping Policy
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Processing times vary depending on product availability and customization.
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Shipping times are estimates and may be affected by carrier delays.
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Cuva Creations LLC is not responsible for lost, stolen, or delayed packages once shipped.
Local Pickup & Vendor Events
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Products purchased at vendor markets, festivals, or pop-up events are inspected at time of purchase.
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All event sales are final.
Product Care
Customers are responsible for following proper care instructions to maintain product quality. Damage caused by misuse, improper washing, or normal wear is not eligible for replacement.
Intellectual Property
All logos, designs, branding, and product concepts created by Cuva Creations LLC are protected intellectual property and may not be copied, reproduced, or resold without written permission.
Privacy Policy
Customer information is used only for order processing, communication, and business operations. We do not sell or share customer information with third parties.
Policy Updates
Cuva Creations LLC reserves the right to update or modify these policies at any time without prior notice.
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Flat Shipping Rate: $12 per order
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A flat $12 shipping fee applies to all online orders.
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This fee covers USPS shipping and secure packaging to ensure your items arrive safely.
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Ordering multiple items? No problem — we combine them into one shipment at the same flat rate.
Tip: We carefully package every product so it arrives in perfect condition. The $12 flat rate helps cover the cost of materials and delivery.
Contact Us
For questions or support:
Cuva Creations LLC
Email: cuva.creationsllc@gmail.com